Track & improve your Customer Journey

Get a map of your customer interactions & touchpoints. Then start improving them!

⚔️Our quest

Product has Productboard, development has Jira, customer care has Zendesk, and sales has Pipedrive. All information and activities are in one place. However, information about how a customer moves through a service is scattered in several places - Miro, Asana, Data Studio, Excel, Word, or in the heads of CMOs/CEOs. That is so wrong and leads to a loss of control, satisfaction, and money.

What are the biggest struggles in common customer journey mapping?

• Unupdated data and inability to add more activities, so the map quickly becomes outdated
• Missing ownership over the final mindmap and selected milestones
• The map is considered as a final product, without clearly defined next steps
• As the number of marketing activities grows, the map starts to look confusing and hard to navigate

We are forging a tool that

• Creates a high-level mindmap of the company's ongoing or planned customer activities
• Allows to add data and KPIs manually or automatically to each activity and keep track of their status
• Assigns a responsible team members to each activity and allows tracking of regular checks and updates
• Allows to get to know customers' personas and how they are involved in company activities
• Will have simple task management so that our customers can effectively deal with the improvement of individual activities
• Provide a tool for managing and evaluating regular meetings of the team responsible for customer service activities
• AI will help evaluate which events deserve the most attention and offer a way to deal with it

Who is our customer?

• CEOs, Heads of marketing a owners of marketing agencies